Ooooby began as an idea in response to the overwhelming evidence that our modern industrial food systems are causing more damage than they are worth.
We all know local food is best
But local food can be hard to buy
So we do the hard work
Sourcing the best we can find
And then making it better
How It Works
If you have more questions, visit the F.A.Q. page.
Terms & Conditions
Purchases and Deliveries
We endeavour to deliver within the allotted times however do not guarantee supply or delivery on time. We are not liable for any mis-deliveries due to incorrect addresses being provided. We reserve the right to accept or refuse orders for any reason.
Credit Card Payments
Payments are processed through the secure DPS Payment Express system. Any credit card details stored for recurring payments are done so on the DPS system. No credit card information is stored by us.
Automatic Payments
Automatic payments must be provided with a notable reference number. We take no responsibility for automatic payments made that cannot be traced to a customer.
Cancellation Policy
Due to the small-scale growers of our products we need to order in advance, and are unable to guarantee acceptance of order cancellations less than 4 days before the delivery date.
Refunds
If you are unhappy with any of our products we will attempt to resolve this with you to your satisfaction. If the issue cannot be resolved we will happily refund the payment.
If you signed up using a promotional code, there may be a minimum term associated with your subscription. We can still refund the remainder of your balance but you'll forfeit the promotional credit.
Outstanding Debt
If you incur any outstanding debts we will in the first instance try to recover the outstanding monies through our own internal recovery process. Should this process not recover the outstanding debts your debt will be transferred to a debt-collection agency for collection. Debt-collection fees will be added to your debt and you will be required to pay for collection costs.
Disclaimers
We try to guarantee the accuracy of all information in this website however this website is provided on an "as is" and "as available" basis without any endorsement or representation made and we make no warranties of any kind in relation to the Ooooby Ltd website. We make no warranty that the Ooooby Ltd site will operate on your computer free from errors with no loss of information when transmitting data through the Ooooby Ltd website or server. All information on this site can be changed at any time without notification. Ooooby offer no warranty that the use of this site will not result in the "infection" of computers with Internet based contamination such as, but not restricted to viruses or "Trojan Worms".
Ooooby reserves the right at anytime, without notice to modify, suspend or terminate operation of this site, block users from accessing the site or to interrupt the operation of the site.
Limitation of Liability
Except where prohibited by law Ooooby will not be liable for any indirect, consequential, exemplary, incidental or punitive damages.
Personal and Password Details
You are entirely responsible for maintaining the confidentiality of your personal details at all times, including credit card and any personal account details. You agree to notify Ooooby immediately of any discretion or unauthorised use of your personal details.
You assume total responsibility for the use of this site.
Money Back Guarantee
If you're not happy with your Ooooby Box just let us know - we'll collect it from you and refund 100% of that box plus any balance you still have with us for future boxes.
Remember - we can't refund you for an empty box, so don't go eating it all if you're not happy with it.
Privacy Policy
Under no circumstances will we sell, rent or give your private information including name, address, email to third parties.
We collect name and address information solely for the purpose of the delivery of goods.
Occasionally we email previous customers special offers or news which we think they may be interested in. On each of these communications, we provide a means by which the recipient may choose to never receive these emails again.
Individual users are not identified in Website statistics. These statistics are used to improve the site and monitor traffic.
If you would like to view, modify or delete the information that we hold on you as a user of this website or customer, write to us at hello@ooooby.org or PO Box 384, Oneroa, Waiheke Island 1081, New Zealand and we will be happy to co-operate.
