If you're not happy with your Ooooby Box just let us know - we'll collect it from you and refund 100% of that box plus any balance you still have with us for future boxes.
Remember - we can't refund you for an empty box, so don't go eating it all if you're not happy with it.
PO Box 384
Waiheke Island 1081
We endeavour to deliver within the allotted times however do not guarantee supply or delivery on time. We are not liable for any mis-deliveries due to incorrect addresses being provided. We reserve the right to accept or refuse orders for any reason.
Payments are processed through the secure DPS Payment Express system. Any credit card details stored for recurring payments are done so on the DPS system. No credit card information is stored by us.
Automatic payments must be provided with a notable reference number. We take no responsibility for automatic payments made that cannot be traced to a customer.
Due to the small-scale growers of our products we need to order in advance, and are unable to guarantee acceptance of order cancellations less than 4 days before the delivery date.
If you are unhappy with any of our products we will attempt to resolve this with you to your satisfaction. If the issue cannot be resolved we will happily refund the payment.
If you signed up using a promotional code, there may be a minimum term associated with your subscription. We can still refund the remainder of your balance but you'll forfeit the promotional credit.
If you incur any outstanding debts we will in the first instance try to recover the outstanding monies through our own internal recovery process. Should this process not recover the outstanding debts your debt will be transferred to a debt-collection agency for collection. Debt-collection fees will be added to your debt and you will be required to pay for collection costs.
We try to guarantee the accuracy of all information in this website however this website is provided on an "as is" and "as available" basis without any endorsement or representation made and we make no warranties of any kind in relation to the Ooooby Ltd website. We make no warranty that the Ooooby Ltd site will operate on your computer free from errors with no loss of information when transmitting data through the Ooooby Ltd website or server. All information on this site can be changed at any time without notification. Ooooby offer no warranty that the use of this site will not result in the "infection" of computers with Internet based contamination such as, but not restricted to viruses or "Trojan Worms".
Ooooby reserves the right at anytime, without notice to modify, suspend or terminate operation of this site, block users from accessing the site or to interrupt the operation of the site.
Except where prohibited by law Ooooby will not be liable for any indirect, consequential, exemplary, incidental or punitive damages.
You are entirely responsible for maintaining the confidentiality of your personal details at all times, including credit card and any personal account details. You agree to notify Ooooby immediately of any discretion or unauthorised use of your personal details.
You assume total responsibility for the use of this site.
It will notify you of the following:
We are the sole owners of the information collected on this site. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us.
We request information from you during our order process. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.