The Paddock Delivery FAQs

ORDER BY 6PM FRIDAY FOR DELIVERY THE FOLLOWING TUESDAY/WEDNESDAY/THURSDAY (DEPENDING UPON YOUR AREA). £12.50 MINIMUM SPEND ON FRUIT/VEG REQUIRED FOR LOCAL DELIVERY. LOCAL DELIVERY NOT AVAILABLE ON ADD ON PRODUCTS ALONE.

YOU WILL RECEIVE AN INITIAL CONFIRMATION EMAIL & THE DELIVERY DAY WILL APPEAR ON YOUR DASHBOARD FOLLOWING SIGN UP. UNFORTUNATELY, WE ARE UNABLE TO GIVE SET DELIVERY TIMES DUE TO THE VARIATION OF OUR ROUTES ON A WEEKLY BASIS. YOUR BOX WILL BE LEFT IN YOUR ALLOCATED SAFE PLACE IF YOU ARE NOT HOME. SHOULD YOU REQUIRE A DELIVERY TIME, PLEASE CALL US ON 07462909238 ON THE DAY OF DELIVERY & WE WILL BE ABLE TO ADVISE ON A 2/3 HOUR TIME FRAME FOR YOUR DELIVERY.

COLLECTION AVAILABLE FROM THE PADDOCK FARM SHOP, 7-9 RAMSAY STREET, HIGH SPEN, NE39 2EL OR FROM ONE OF OUR DROP SITES. PLEASE SEE THE DELIVERY AREA MAP ON OUR HOMEPAGE FOR FULL INFO.

£2.50 DELIVERY CHARGE APPLIES TO THE FOLLOWING AREAS: PONTELAND, TOW LAW, LANCHESTER, LANGLEY PARK, CHESTER-LE-STREET, HAYDON BRIDGE, WARDLEY, HEWORTH, HEBBURN, PELAW, JARROW, WASHINGTON & WEARDALE

CANCELLATIONS & CHANGES TO ORDERS CANNOT BE ACCEPTED AFTER 6PM ON THE FRIDAY BEFORE DELIVERY.

Christmas Delivery

Christmas Delivery Arrangements to be Confirmed in December. Please place your order & we will post Delivery Arrangements here once finalised. These will also be emailed out via our mailing list & posted to Social Media. ALL ORDERS FOR CHRISTMAS DELIVERY MUST BE PLACED BY TUESDAY 1ST DECEMBER 2020 AT THE LATEST. ALL PRE-ORDER CLICK & COLLECT ORDERS AND ALL ORDERS FOR CHRISTMAS DELIVERY MUST BE PLACED ONLINE NO LATER THAN 1ST DECEMBER. IF YOU WISH TO CREATE YOUR OWN BOX OR CHOOSE A BOX FOR CHRISTMAS DELIVERY WHICH IS NOT A CHRISTMAS BOX, PLEASE LET US KNOW BY EMAIL WHEN YOU DO SO IN ORDER THAT WE ASSIGN YOUR DELIVERY TO THE CORRECT WEEK.  Christmas Orders will show in your basket on the week you order. However, these will be moved to the correct delivery week (prior to Christmas) by us BUT YOU MUST LET US KNOW THIS VIA EMAIL TO orders@thepaddock.org.uk when you place your Christmas Order so we can assign it to the correct week for you. 

The Paddock offers a range of Organic Christmas Veg Boxes & Food Hampers packed with a carefully selected range of local produce to make your Christmas a truly special one. Christmas Veg Boxes are now available to order for Local Delivery in the 'Boxes' section of our website alongside our normal range of fruit & veg boxes & the opportunity to create your own box.

Orders placed for Christmas Veg Boxes & Hampers will show in your basket on the week you order, however they will be delivered and paid for in the week leading up to Christmas unless otherwise arranged. Please email us orders@thepaddock.org.uk if you wish to Create Your Own Box for Christmas Delivery so we can ensure your produce is delivered on the correct week leading up to Christmas.

If you are new to our service, you will pay for your Christmas Delivery upon ordering.

The Paddock also offers a specially selected range of non food Gifts & Hampers available to order in our 'Products' page. Non food Gifts & Hampers will be paid for & delivered alongside your usual veg box order on the week you order (stock permitting).

Veg Boxes, Gifts & Hampers can also be ordered for collection from our Farm Shop on Wednesday 23rd December 10am-3pm. See The Paddock Farm Shop page for Christmas Opening Hours.

ALL ORDERS FOR CHRISTMAS DELIVERY MUST BE PLACED BY TUESDAY 1ST DECEMBER 2020 AT THE LATEST.

THERE WILL BE NO DELIVERY SERVICE FROM THURSDAY 24TH DECEMBER 2020 UNTIL SUNDAY 10TH JANUARY 2021, WITH NORMAL SERVICE RESUMING ON MONDAY 11TH JANUARY 2021. ANY ORDERS PLACED DURING THIS TIME WILL BE DELIVERED ON OUR RETURN.

Thank you as always for your continued support, wishing you all a wonderful festive period. The Paddock x

DELIVERY UPDATES DURING COVID 19

THE PADDOCK IS CURRENTLY UNABLE TO ACCEPT ANY NEW CUSTOMERS TO OUR HOME DELIVERY SERVICE. IF YOU ARE A NEW CUSTOMER & WISH TO PLACE AN ORDER WITH US, COLLECTION IS AVAILABLE FROM THE PADDOCK FARM SHOP, 7-9 RAMSAY STREET, HIGH SPEN, NE39 2EL OR FROM ONE OF OUR DROP SITES. PLEASE SEE DELIVERY AREA MAP ON OUR HOMEPAGE FOR LOCAL DROP SITES. EXISTING CUSTOMERS MAY CONTINUE TO PLACE THEIR ORDER AS NORMAL BY 6PM ON A FRIDAY. DUE TO THE GROWING NUMBER OF CORONA VIRUS CASES IN THE REGION, WE WILL BE OPERATING PREDOMINANTLY ON A NO CONTACT DELIVERY SERVICE. BOXES WILL BE LEFT IN YOUR NOMINATED SAFE PLACE.